Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship via either USPS or UPS to the lower 48 states. Rates are based on package weight to these locations.
We are able to arrange shipping to APO/FPO addresses via USPS ONLY.
We are also able to ship to Hawaii and Alaska at additional costs via UPS, USPS, DHL, or Fed Ex.
We also ship World Wide via USPS, UPS, DHL, or Fed Ex at additional costs. (Please contact us for a shipping quote and to arrange shipping to these locations and through the FedEx or DHL providers.)
Most items ship within 24 hours (One Day) from purchase unless your order is large (20 Items or more). Most large orders will be shipped within 72 hours (3 days) of purchase, unless the items are on backorder. Items that are back-ordered can usually be fulfilled within 2 - 3 business days.
- Privacy & Security
- Returns & Replacements
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You may return unopened and unused items purchased at Venstaroutlet.com (an HVAC-Outlet.com,LLC owned site) within 15 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 to 10 business days of receiving the returned item. For items being exchanged, we will replace the item as quickly as possible. Items returned without packaging will be assessed a 20% restocking fee.
*The following items may not be returned:
Items that are damaged by customers mishandling or inproper installation of the product(s). Items that are partially used (i.e. coil cleaner). Items that have been installed. Items that are clearanced, used, and/or sold "as-is."Special order items cannot be returned for a refund under any circumstance. Special order items that are defective will be exchanged for the exact item only.For an RMA please contact us at Support@hvac-outlet.com or call us at 1-866-991-HVAC (4822)
The item(s) being returned must be shipped to:
RETURNS
HVAC-Outlet.com
P.O. BOX 534
Middleton, ID 83644For questions regarding our return policy please contact us at Support@hvac-outlet.com.
- Ordering
- Ordering from Venstaroutlet.com can be accomplished through the online catalog with the websites virtual terminal or by contacting us by phone at 1-866-991-HVAC (4822).
- Payment, Pricing & Promotions
- We accept payments through PayPal, Visa, Mastercard, American Express, and Discover. Our PayPal processer can process AMEX, MC, VISA, DISCOVER, and eCheck. eCheck payments take up to five (5) days to process and will slow the delivery of your product, as we will wait until the funds have cleared before we ship the product out. On large orders, $1,000 USD or more, there can be a temporary hold on the delivery of the product until the funds have cleared the banks as well. Once the funds have cleared most products, shipped within the US, are at the customers doorstep within three business days if shipped by USPS Priority mail.
We strive to bring you the best price on the products we carry. At times we offer special discounts and coupons to our customers. Most sales and coupons are subject to time constraints. Sales and discounts can end at our discretion without prior notification to our customers. Promotions will be honored within the promotional periods. While we may make exceptions at times we are not obligated to uphold any promotions past the promotional periods. - Viewing Orders
- To view your orders (past and present) simply log into http://www.venstaroutlet.com and click on the "Log In" link in the upper right hand corner of the site. Once you are logged in click on your order under the "Recent Orders" heading. Here you will find all of your order details and be able to print your receipt and reorder the same product.
- Updating Account Information
- Editing your account information is handled from the "Account Dashboard" after you successfully log in through the "Log-In" link in the upper right hand corner of the main site page. Once you are logged in click the "Account Dashboard" link on the left hand side. Here you can edit your contact information, subscribe and unsubscribe from the news letter, and change and manage your addresses. You will also find other useful links within "My Account." Including; My Wishlist, My Tags, and My Product Reviews.
Venstaroutlet.com is owned and opperated by HVAC-Outlet.com, LLC.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.venstaroutlet.com
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 10/30/08
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.venstaroutlet.com
Middleton, ID 83644
USA
1-866-991-HVAC (4822)
